Our general terms and conditions are divided into 2 parts:
1. general terms and conditions for end customers
2. general terms and conditions for business customers
Status: March 2026
§ 1 Scope of application
(1) The following terms and conditions govern all contractual relationships between
Streamcheck GmbH
Arnsdorf 26
02894 Vierkirchen
E‑Mail: info@streamcheck.io
- hereinafter referred to as „Provider“ -
and its customers, which can be reached via the website www.streamcheck.io come about.
(2) Unless otherwise agreed in writing, deviating terms and conditions of the customer shall not become part of the contract. This shall also apply if the provider does not expressly object to their inclusion.
(3) The contract language is German
§ 2 Conclusion of contract
(1) The presentation of goods and services in our online shop does not constitute a legally binding offer, but an invitation to place an order.
(2) By clicking the button to place an order subject to payment, you submit a binding offer.
(3) The contract is concluded as soon as the provider accepts this offer. The earliest point in time of one of the following actions is decisive for the conclusion of the contract: the request for payment to the customer (e.g. by forwarding to a payment service provider in the ordering process) or the delivery of the ordered goods.
(4) The provider archives the content of the contract after conclusion and transmits it to the customer electronically (e.g. by e-mail).
§ 3 Prices and terms of payment
(1) The prices stated on the product pages include statutory VAT and other price components.
(2) Various payment options are available to the customer, which are specified in the online shop.
§ 4 Price models, device purchase/rental and membership
(1) The following price models apply to the use of the Streamcheck system:
(3) After expiry of any minimum term, a membership can be cancelled on a monthly basis. Cancellation can be made via the customer account in the app or on the website. It becomes effective upon receipt in the system. The cancellation must be made at least 30 days before the end of the respective billing month. A separate text form (e.g. letter or email) is not required.
§ 5 Membership
5.1 Definition and principles
(1) Streamcheck membership is a permanent contractual relationship with recurring payment that includes access to digital services and annual inclusive services and is automatically renewed unless cancelled in due time.
(2) Membership is not tied to the purchase of a Streamcheck device. It can be concluded regardless of whether the customer already owns a device or acquires one at a later date.
(3) Provisions that were listed in earlier versions of these GTC under the terms „Subscription“ or „Subscription“ shall henceforth apply accordingly to membership.
5.2 Scope and term
(1) The Streamcheck membership is legally structured as a contract for a continuing obligation with monthly payment.
(2) Upon conclusion of the membership, the customer receives:
- Access to the Streamcheck app and its functions in accordance with the service description;
- twelve Streamcheck cups per membership year to carry out an annual basic screening.
(3) Membership costs €9.95 incl. VAT per month.
(4) The minimum term is 12 months. After expiry of the minimum term, membership can be cancelled on a monthly basis.
(5) Cancellation can be made via the customer account in the app or on the website. It becomes effective upon receipt in the system. A separate text form (e.g. letter or e-mail) is not required.
5.3 Delivery and invoicing of the cups
(1) Membership begins with a minimum term of 12 months. At the beginning of this minimum term, the customer receives twelve Streamcheck cups.
(2) One cup is allocated to each month of membership.
(3) If the customer cancels after delivery of a cup package, the cups will be billed pro rata according to the remaining usage. The price will only be charged for the months in which the customer has used the membership.
(4) Further cup packages can be purchased additionally.
(5) The isolated purchase of cup packages does not constitute an independent continuing obligation.
5.4 Pro rata offsetting on termination
(1) The cups granted as part of the membership are a discounted inclusive service, the price of which is calculated on the basis of the annual term.
(2) If membership is terminated before the end of a membership year that has already begun, the cups will be charged pro rata on the basis of the membership months that have elapsed up to the date of termination.
(3) The customer shall be invoiced pro rata for any cups already delivered whose calculated equivalent value exceeds the membership fees paid up to the time of termination. The regular sales price of a pack of twelve cups at the time of delivery shall be decisive.
(4) Cups that exceed the expired membership months will not be charged. It is not possible to return cups that have already been delivered, as these are hygiene products that may not be returned for sale for reasons of health and hygiene protection.
5.5 Billing and due date for payment
(1) The monthly membership fees are due at the beginning of each billing month and are collected using the payment method selected during the order process.
(2) The statutory provisions shall apply in the event of default in payment.
(3) Chargebacks, payment disputes or comparable reclaims caused by the customer - regardless of the selected payment method - will be charged to the customer if the customer is responsible for them.
5.6 Adjustment of prices after minimum term
After expiry of the minimum contract term, the provider may adjust the monthly fee with a notice period of at least 30 days in text form. In the event of an increase, the customer has a special right of cancellation at the time the adjustment comes into effect.
§ 6 Delivery and dispatch conditions
(1) Delivery is made exclusively within Germany and Austria.
(2) Unless otherwise stated, the expected delivery time is up to 10 working days from the date of order.
(3) If an item is temporarily unavailable, the customer will be informed immediately by e-mail.
(4) Partial deliveries are permissible if reasonable for the customer.
§ 7 Right of cancellation
(1) Consumers have the statutory right of cancellation according to §§ 355 ff. BGB (German Civil Code).
(2) Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Streamcheck GmbH, Arnsdorf 26, 02894 Vierkirchen, E-Mail: info@streamcheck.io) mittels einer eindeutigen Erklärung über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren.
(3) The right of cancellation expires prematurely for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
(4) You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
§ 8 Digital gift vouchers
(1) Streamcheck bietet digitale Geschenkgutscheine (im Folgenden „Gutscheine") an. Diese stellen Wertgutscheine dar und sind ausschließlich für Leistungen und Produkte auf www.streamcheck.io einlösbar.
(2) The Streamcheck gift voucher is available in the following denominations:
(3) Der Gutschein kann einmalig im Warenkorb auf www.streamcheck.io durch Eingabe des Gutscheincodes verwendet werden. Der Gutscheinwert darf den Einkaufswert nicht überschreiten. Ein etwaiges Restguthaben verfällt. Eine Kumulation mit weiteren Gutscheinen oder Rabattaktionen ist nicht möglich, sofern nicht explizit anders kommuniziert.
(4) The voucher is valid for three years from the date of issue. After this period, it can no longer be redeemed.
(5) The voucher is not personalised and is freely transferable. Cash payment, even of partial amounts, is excluded.
(6) In the event of loss, theft or misuse of the voucher code, there is no entitlement to a replacement or refund. Streamcheck is not liable for unlawfully used vouchers.
(7) The voucher will only be sent digitally by email and will be available on working days (Monday to Friday) within 24 hours of purchase at the latest. The voucher can be printed or passed on digitally.
§ 9 Payment and default
(1) The prices stated on the website at the time of ordering are authoritative. All amounts are inclusive of VAT and any shipping costs incurred. The available payment options are shown on the provider's website.
(2) When paying by credit or debit card (including the use of Link), the purchase price is due immediately after conclusion of the contract. Payment is processed by the service provider Stripe Payments Europe, Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. By providing the card details, the customer agrees that Streamcheck GmbH will debit the specified means of payment in accordance with the agreed conditions.
(3) When paying via „PayPal", the purchase price is due immediately after conclusion of the contract. Payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
(4) When paying via „Klarna", payment is processed via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Depending on the Klarna payment method selected (e.g. purchase on account, instalment purchase or pay now), the purchase price is due at the time agreed with Klarna. The use of these payment methods requires a positive credit check. As part of the order processing, the customer's data is forwarded to Klarna for the purpose of address and credit checks.
§ 10 Retention of title
The delivered goods remain the property of the provider until the purchase price has been paid in full. In the case of rental devices, the device remains the property of the provider at all times.
§ 11 Warranty rights
The statutory warranty regulations apply. Customers are requested to report recognisable defects within 14 days of receipt.
§ 12 Limitation of liability and indemnification
(1) The provider has unlimited liability:
(2) In the event of a negligent breach of a material contractual obligation, the provider's liability shall be limited to the foreseeable damage typical for the contract, unless unlimited liability applies in accordance with the preceding paragraph. Essential contractual obligations are those obligations which the contract imposes on the provider according to its content in order to achieve the purpose of the contract, the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the customer may regularly rely.
(3) In all other respects, liability on the part of the provider and its vicarious agents and legal representatives is excluded.
(4) The customer undertakes to indemnify the provider against any third-party claims - including the costs of legal defence in the statutory amount - that are asserted against the provider due to actions by the customer in breach of the law or the contract.
§ 13 Data protection
The processing of personal data is governed by the provider's privacy policy. All data is processed exclusively for the purpose of contract fulfilment and compliance with legal obligations.
§ 14 Right of cancellation
(1) Consumers have the statutory right of cancellation according to §§ 355 ff. BGB (German Civil Code).
(2) The right of cancellation expires prematurely for sealed goods that are not suitable for return for reasons of hygiene if the seal has been removed after delivery.
(3) Detailed information can be found in the provider's cancellation policy.
§ 15 Final provisions
(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
(2) The place of jurisdiction is the registered office of the provider, provided that the customer is a merchant, a legal entity under public law or a special fund under public law.
(3) Should any provision of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.
(4) The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr. The provider does not participate in consumer arbitration proceedings.
1.1 These GTC apply to all contracts between Streamcheck GmbH („Provider“) and its business customers („Customer“) for the delivery of measuring devices, accessories and software as well as the provision of the practice portal and the mobile app.
1.2 Customers within the meaning of these GTC are exclusively entrepreneurs, legal entities under public law or special funds under public law.
1.3 Deviating, conflicting or supplementary general terms and conditions of the customer shall only become part of the contract if this has been expressly agreed in text form (e.g. by e-mail).
2.1 Services of the provider The provider provides the customer with the following services:
2.2 Intended purpose and use The services provided are medical devices and are to be used exclusively for the intended business purpose. The system creates automated specialist reports with uroflow analysis, biomarker evaluation (leucocytes, blood, nitrite, glucose, etc.) and the analysis of the results, Protein, pH), IPSS scoring, PUR value calculation and automatic alerts for conspicuous biomarkers.
2.3 Medical responsibility The measuring devices, software and automated analyses provided by the provider serve exclusively to support medical professionals within the scope of the intended medical purpose. The automated analyses, technical reports and warnings do not constitute a medical diagnosis and do not replace the professional assessment by qualified medical personnel. Medical decisions, in particular diagnostic and therapeutic decisions, are the sole responsibility of the customer or the medical professionals employed by the customer. The provider is not liable for damages if these are primarily due to medical decisions being made contrary to the instructions for use, outside the intended purpose or without the necessary professional examination of the system results. The provider's liability for damages due to incorrect measurements or analyses during contractual use remains unaffected by this.
3.1 Offers made by the provider are subject to change and non-binding. 3.2 The contract is concluded by written order confirmation, by declaration of acceptance in text form (e.g. by e-mail), by delivery of the goods or by activation of the practice portal. 3.3 Verbal collateral agreements are only binding if they are confirmed in writing.
4.1 The prices do not include the statutory value added tax:
In the case of term-dependent services, in particular the practice portal access, the provider reserves the right to adjust the prices at the beginning of a new billing period if the costs on which the pricing is based change significantly. Prices shall only be adjusted to a reasonable extent. The provider shall inform the customer of this in good time in text form.
4.2 For initial purchases, the invoice amount must be paid before delivery (advance payment). For repeat orders, the invoice amount is due net without deduction within 14 days of invoicing.
4.3 In the case of advance payment, devices shall only be delivered after full payment has been received. In the case of repeat orders, appliances shall be delivered after invoicing; payment shall be due within the period specified in section 4.2.
4.4 In the event of late payment, the provider is entitled to charge interest on arrears at the statutory rate.
4.5 All costs for transport damage or loss shall be borne by the customer, unless the provider is at fault.
5.1 Delivery times are non-binding unless a fixed delivery period has been agreed.
5.2 The risk is transferred to the customer when the goods are handed over to the carrier or parcel service.
5.3 Delays due to force majeure or events for which we are not responsible (e.g. delivery bottlenecks) shall extend the delivery period appropriately.
6.1 The Provider shall make the Practice Portal available to the Customer as Software-as-a-Service (SaaS).
6.2 Updates, security adjustments and improvements are provided automatically. The Provider is entitled to adapt or change functions, in particular to comply with legal requirements, to improve security or to optimise the scope of functions. Significant changes shall be announced to the customer in good time; demonstrably unreasonable changes shall entitle the customer to special cancellation.
6.3 Access to the practice portal is personal and non-transferable.
6.4 The customer is obliged to keep his access data safe, to report misuse immediately and to prevent unauthorised access.
6.5 The practice portal may only be used for internal use within the scope of your own medical institution.
6.6 User accounts and roles: The system supports multiple user accounts per practice with role-based access rights (e.g. admin, doctor, MFA, nursing, technician, reception). The customer is responsible for creating, managing and deleting all employee accounts and for the correct assignment of role rights. Access by third parties, including subcontractors, may only take place if they are contractually authorised and trained. The Provider shall not be liable for damage or errors if these are primarily attributable to improper use of the user accounts or to unauthorised access that is attributable to the Customer's sphere of responsibility and risk.
7.1 The provider processes personal data exclusively within the framework of the statutory provisions, in particular the GDPR and the BDSG.
7.2 Health data is processed in accordance with Art. 9 GDPR.
7.3 The processing of personal data generally takes place within the European Union or the European Economic Area (EU/EEA). Insofar as, in the context of the use of subcontractors, a transfer of personal data to third countries within the meaning of Art. 44 et seq. GDPR cannot be ruled out, the provider shall ensure that these transfers are carried out exclusively in compliance with the requirements of data protection law, in particular on the basis of suitable guarantees such as the standard contractual clauses approved by the EU Commission and, if necessary, additional technical and organisational measures.
7.4 The Provider uses subcontractors, including: Yq-IT GmbH, Amazon Web Services, Cloudways, Google Firebase.
7.5 The Customer shall remain the data controller within the meaning of Art. 4 No. 7 GDPR for the processing of patient data. The Provider shall process personal data exclusively as a processor within the meaning of Art. 4 No. 8 GDPR, exclusively for the fulfilment of this contract and only on the documented instructions of the Customer, unless there is a legal obligation to process such data.
7.6 The Provider shall take technical and organisational measures (TOMs) to protect the data.
8.1 Support times: Monday to Friday, 08:00 - 16:00.
8.2 Response time to support requests: within 24 hours during support hours.
8.3 Support only covers devices and tablets purchased from the provider.
8.4 Support requests must be made in text form (e-mail).
9.1 The statutory warranty rights for entrepreneurs pursuant to Sections 433 et seq. BGB (GERMAN CIVIL CODE).
9.2 The warranty for software and the practice portal is limited to the contractual provision of the functions in accordance with the service description. There is no entitlement to uninterrupted availability at all times if interruptions are necessary for technical, security or maintenance reasons.
9.3 Claims for defects shall not exist in the event of defects attributable to improper use, operating errors, unauthorised modifications, interference by the customer or third parties or use outside the intended purpose.
10.1 The provider shall be liable without limitation in the event of intent and gross negligence, in the event of injury to life, limb or health, in accordance with the Product Liability Act and in the event of the assumption of a guarantee.
10.2 In the event of a slightly negligent breach of material contractual obligations (cardinal obligations), the provider's liability shall be limited to the foreseeable damage typical of the contract. Essential contractual obligations are those whose fulfilment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.
10.3 Otherwise, the provider shall not be liable for damages caused by slight negligence.
10.4 Liability of the provider for loss of profit, indirect damages or other pure financial losses is excluded to the extent permitted by law. However, this exclusion shall not apply in the event of injury to life, limb or health or in the event of a breach of material contractual obligations (cardinal obligations), the fulfilment of which is essential for the proper performance of the contract and on the observance of which the customer may regularly rely.
10.5 The limitations of liability also apply in favour of the legal representatives, employees and vicarious agents of the provider.
11.1 Contract term The contract for the use of the practice portal is initially concluded for a fixed term of 12 months. After expiry of this initial term, the contract is extended for an indefinite period. After the extension, the contract can be cancelled in writing by either party with a notice period of one month to the end of the month.
11.2 Devices and accessories Devices and accessories are supplied as one-off orders. A return or exchange is only permitted in the case of demonstrable defects. The costs for return or transport shall be borne by the customer, insofar as the supplier is not responsible for the defects.
11.3 The customer's access rights to the practice portal expire upon termination of the contract.
11.4 Special features The customer assures that he uses the devices and software exclusively for operational purposes in a medical environment and complies with all applicable legal regulations for medical devices.
12.1 Delivered devices and accessories remain the property of the provider until full payment has been made.
12.2 The customer is obliged to treat the equipment subject to retention of title with care.
13.1 The Provider uses its own servers and external service providers for hosting and maintenance.
13.2 Subcontractors may only process the data on behalf of and in accordance with the instructions of the provider.
13.3 The Provider shall be liable for subcontractors in accordance with the liability provisions set out in these GTC.
14.1 Amendments and supplements must be made in writing.
14.2 The law of the Federal Republic of Germany shall apply.
14.3 The place of jurisdiction, insofar as legally permissible, is the registered office of the provider.
14.4 Should individual provisions be invalid, the remainder of the contract shall remain valid; the parties undertake to replace the invalid provision with a legally permissible provision that comes closest to the economic purpose.
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